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Well, it happened. I accidentally became obsessed.

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​Mark Erdmann (Co-Founder @ Pulley) told me they built a Q&A bot using Slack messages as their knowledge base.
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Once I heard this…it clicked. This makes so much sense for language models.

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Years of tribal knowledge at your company have been locked behind keyword search.

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But now LLMs are able to make it productive for employees.
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They help take the knowledge of your subject matter experts and make it available 24/7.
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A "ChatGPT" that sits on top of your business data.

I had to get to the bottom of this industry. I sent out a tweet asking who was building in the space. Over 30 companies responded.

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I was able to interview 25 of the founders building in the space, including the VP of Product @ Slack, Jackie Rocca.

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I learned the opportunity was way bigger than I thought. (All-In pod even talked about this)

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What I learned:

1. Big opportunity - This goes way beyond Slack. Companies are building products to chat with Salesforce, Google Drive, Github, and Zoom. They don't allow you to just chat, they do document generation and automations (via agents)
2. It's the Wild West - Best practices still aren't developed. Incumbents and start ups are scrambling to find best practices with UX, technology, and product. (They shared a ton during the interviews)
3. User value is there - One company we chatted with adopted one of these tools and over *75% of their company* use it on a weekly basis. An early signal of pmf.

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After talking with these 25 founders I realized there was too much to share. I put all of my findings into a full Conversational AI For Work Report.

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I made the guide I wish that I had if I were building in this space. It covers product decisions, technical considerations, UX components for LLM apps, user research and a ton more.
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I even got on the phone with 4 end users who have either built these tools for themselves or bought a 3rd party. They told me about the value they get, use cases and evaluation criteria.

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I want to share a free sample of the report with you. To get my market overview, a list of 40 companies building, a few use cases and founder lessons learned, sign up at https://aiwithwork.com/​

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If you’re interested in the full report you can check it out here.

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Oh, and when I was doing research on the report industry, I found that most industry reports were dry and lame. I wanted to add some personality to this one!
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I made a video trailer that sets the stage. Check it out here.

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In case you missed it:

• When Google announced Gemini 1.5 they used the Needle In A Haystack analysis as a benchmark - super cool to see that little project grow. Then they also gave me a shoutout in technical paper.
• Emergent capabilities of Sora are my favorite part​

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Greg Kamradt

​Twitter / LinkedIn / Youtube / Work With Me​

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